Eddie PerryStart a conversation
Open to the right IT or security opportunity

Tier 2 IT support · Security operations

I document the fix,not just the ticket.

I'm Eddie Perry, a Tier 2 help desk technician and former first responder in Ankeny, Iowa. I bring calm triage, clear communication, and practical systems thinking to support and junior security work.

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Eddie Perry wearing a gray suit jacket
Eddie PerryAnkeny, Iowa
CurrentTier 2 Help Desk

ICS Advanced Technologies

DirectionIT systems / SOC Tier 1

Support experience, security focus

Working styleCalm, clear, accountable

Triage, handoffs, documentation

Selected work

Evidence before adjectives.

Current production work comes first. Personal projects are included when they demonstrate investigation, reliability, or operational thinking.

Production case study · ICS Advanced Technologies

Tenant onboarding control system

Built for a live team

A 3,000-record onboarding pipeline needed a reliable way to show readiness, blockers, ownership, and the next useful action.

I designed a shared Excel workflow with team assignments, formula-driven checks, duplicate review, source reconciliation, exception queues, and five focused dashboard views. The system makes handoffs clearer without exposing customer information.

Situation
High-volume onboarding with fragmented status signals.
Response
Reconcile → validate → route → document.
Operational value
Focused queues, visible blockers, and cleaner handoffs.
WindowsMicrosoft 365ExcelCalixMikroTik WinBoxSolarWinds
01

Cyber range

Shift Zero

A hands-on investigation range with six missions, local progress tracking, and an on-device mentor that coaches without giving away the answer.

What it proves

36 acceptance tests across six investigation missions

  • Next.js
  • TypeScript
  • SQLite
  • Ollama
02

Local AI system

VIPER

A private help desk and threat-intelligence assistant that routes work between local models, with health checks, model discovery, and fallback behavior.

What it proves

Local-first processing with health and routing checks

  • Python
  • Node.js
  • Ollama
  • Next.js
03

Security practice

Home SOC Lab

A working environment for alert triage, packet analysis, network discovery, and incident documentation using real Windows telemetry.

What it proves

Wazuh alerts, packet analysis, and written investigations

  • Wazuh
  • Wireshark
  • Nmap
  • Ubuntu

Experience

The path into technical operations.

Production support is the current chapter. Emergency response and customer operations explain how I work when the situation is not yet clear.

  1. Tier 2 Help Desk Technician

    ICS Advanced Technologies · Robert Half contract

    Production support across Windows, Microsoft 365, Outlook, Excel, Calix, MikroTik WinBox, Reactor, and SolarWinds. I troubleshoot, escalate, document, and improve the workflow around recurring issues.

  2. Firefighter and EMT

    Granger Fire and EMS · Delaware Township

    Incident triage, multi-agency coordination, equipment readiness, and structured run documentation. The tools changed when I moved into IT. The operating habits did not.

  3. Customer support and operations leadership

    Wireless · project operations · logistics

    Seven years translating technical problems into plain language, managing concurrent work, finding process gaps, and keeping customers informed through resolution.

Working set

Tools, with context.

Production experience and lab practice are labeled separately. No inflated proficiency bars.

Production support

Used in live operating environments

  • Windows
  • Microsoft 365
  • Outlook
  • Excel
  • SolarWinds
  • Calix
  • MikroTik WinBox
  • Reactor

Security operations

Lab practice and investigation work

  • Incident triage
  • Wazuh
  • Log analysis
  • Wireshark
  • Nmap
  • IOC identification
  • Splunk concepts
  • NIST CSF

Systems and automation

Tools built and maintained

  • PowerShell
  • Python
  • Node.js
  • TypeScript
  • SQLite
  • Power Automate
  • Ollama
  • Git

Clear communication

The Digital Firefighter

I write plain-language breakdowns of confusing digital incidents: what happened, why it matters, and what I would check first. Technical work is only useful when the next person can understand it.

Read The Digital Firefighter

Contact

Let's talk about the work.

I'm open to conversations about IT support, systems, SOC Tier 1, and junior security roles in Central Iowa or remote.

eddieperry92@gmail.com
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